Refund Policy

With a signup coupon, you receive 7 days of free taste (15 free minutes) at no charge. Paid subscriptions are charged on day 1.

Cancellation within 7 calendar days of subscription start entitles you to a full refund per CDC Art. 49 (see section 2).

For purchases made online (at distance), you have the right to withdraw within 7 days of purchase, per Consumer Protection Code Art. 49.

Within this period, the paid amount is refunded in full, no reason required, to your original payment method.

This right is mandatory and cannot be waived by contract.

When paid plans are active, refunds will be processed per our policy and the payment gateway's policy.

CDC Art. 49 (7 days) is always respected.

To request a refund:

• Within 7 days: write [email protected] or access the subscription management portal (link in email receipt) for automatic refund;

• After 7 days: requests are reviewed case-by-case. Approval if: service did not work, minimal use, or technical issue. Denied if: service was widely used and worked normally, or fraud detected.

If you cancel a monthly subscription before using all minutes, there is no refund for unused minutes (you paid for 30-day service access, not specific minutes).

Exception: if you cancel on day one and no minutes were consumed, the refund is processed as unused purchase.

Per CDC Art. 49, Sukinho absorbs all refund costs, including processing fees. You receive the full amount.

Questions or requests: [email protected].